Are you looking for a stable, rewarding job right in the heart of Mohali? The world of Business Process Outsourcing (BPO) offers incredible opportunities to build a solid career, and right now, a major hiring drive is underway. If you have good communication skills and a willingness to learn, this could be your perfect entry point. We’re breaking down everything you need to know about these 225 openings for Voice and Non-Voice Call Center Agents. It’s a fantastic chance for both freshers and experienced folks to join a reputable international team, get paid training, and earn a competitive salary—all without any placement fees. Let’s dive in!
Job Overview
This is a large-scale recruitment effort for an international BPO operation based in Mohali, Punjab. The hiring is being managed by Apna, a trusted placement platform, on behalf of the company iWay Solutions. They are looking to fill 225 positions for customer support agents. The role is full-time, on-site, and focuses entirely on providing excellent customer service through phone calls and chat systems. It’s not a sales job, so you’ll be focused on helping people and solving their problems, which makes for a very positive work environment.
Key Job Details
| Organization | Apna (on behalf of iWay Solutions) |
|---|---|
| Job Title | Voice & Non-Voice Call Center Agent |
| Location | Mohali, Punjab, 160055, India |
| Total Vacancies | 225 |
| Application Mode | Online |
| Last Date to Apply | September 10, 2025 |
| Official Website | Copy and paste into your browser: https://apna.co |
Eligibility Criteria
The great thing about this opportunity is that the bar for entry is set very fairly. The company is primarily looking for candidates with the right attitude and foundational skills.
Educational Qualification: You must have at least completed your 12th standard (Senior Secondary) from a recognized board. Graduates and post-graduates are, of course, welcome to apply.
Experience: This is open to everyone! Freshers are strongly encouraged to apply, as the company provides comprehensive paid training. If you have previous experience in a BPO, customer service, or call center environment, that will be a definite advantage.
Skills Required: The most important skill is good communication in English, both spoken and written. You should have a clear, polite phone manner and be a good listener. Basic computer skills are a must—you should be comfortable with typing, using a web browser, and sending emails. A problem-solving attitude and the ability to work in rotational shifts are also key.
Age Limit: The original notice did not specify a strict age limit, which often means the company is more focused on skill than age. However, generally, for such entry-level roles, candidates are typically between 18 and 35 years old.
Selection Process
Understanding how you’ll be selected can help you prepare properly. The process is designed to be straightforward and fair.
It will likely begin with the screening of your online application. If your profile matches the requirements, you can expect a follow-up. This might involve a short telephonic interview to check your communication skills. Some candidates might also be invited to take a basic online assessment, which could include a typing test or a simple language proficiency test.
The final stage is usually a more detailed interview. This could be conducted in-person at their Mohali office or virtually. They’ll ask questions to gauge your customer service attitude, problem-solving abilities, and whether you’re a good fit for their team culture. The entire process is designed to ensure that both you and the company are making the right choice.
Salary and Benefits
Let’s talk about the package, because it’s quite attractive for an entry-to-mid-level role in Mohali.
The monthly salary offered is between ₹27,000 and ₹35,000. Where you fall in that range will depend on your previous experience, the specific project you’re assigned to, and your performance.
But the benefits go beyond the base pay. The most significant one is fully paid training. You will earn your salary while learning the ropes, which is a huge plus. As a full-time employee, you can also expect standard statutory benefits as per Indian law. The job offers a stable, professional work environment in a growing industry, which is a fantastic foundation for long-term career growth.
Important Dates
Mark your calendar! Timing is everything when it comes to job applications.
- Application Start Date: The posting is live now, so you can apply immediately.
- Application End Date: The last day to submit your application is September 10, 2025. Don’t wait until the last day, as portals can get busy.
- Interview Dates: These will be communicated to shortlisted candidates on a rolling basis after they apply.
How to Apply
Applying is simple and completely online. Just follow these steps:
- Get Your Documents Ready: Have a digital copy of your updated resume (CV) ready. Also, keep scanned copies or clear photos of your educational certificates (12th marksheet and above) and your government ID proof (like Aadhaar or PAN card) handy for upload.
- Visit the Portal: Go to the official Apna website. You can do this by copying the URL below and pasting it into your browser’s address bar.
- Find the Job Posting: You might need to search for “iWay Solutions” or “Voice Agent in Mohali” on the Apna platform to find the specific listing.
- Fill the Form: Complete the online application form carefully. Double-check all the information you enter, especially your contact details and email address.
- Upload and Submit: Attach your resume and any other required documents. Review everything once more and hit the submit button.
- Confirmation: You should receive an email or SMS confirmation that your application has been received. Keep an eye on your inbox and spam folder for further communication about interviews.
Important Links
To make things easy, here are the direct links you need. Remember, always apply through the official channels to avoid scams.
To apply, copy and paste this URL into your browser: https://apna.co
Please note: The official detailed notification will be available on the same Apna platform once you locate the job listing.
FAQs
Q1: I have no experience in a call center. Can I still apply?
A: Absolutely! The company welcomes freshers and provides paid training to get you up to speed. Your communication skills and attitude are more important than prior experience.
Q2: Is this a work-from-home job?
A: No, this is an on-site position. You will be required to work from the company’s office in Mohali. The paid training will also be conducted at their facility.
Q3: Are there any fees or charges for this placement?
A: No. This is a critical point: the recruitment notice clearly states that there are no placement fees. If anyone asks you for money to secure this job, it is a scam. Please only use the official application link provided.
Q4: What will the shift timings be like?
A: Since it’s an international BPO serving clients in other time zones, the shifts are likely to be rotational. This could include night shifts. Specific timings will be discussed during the interview process.
Q5: What kind of questions will they ask in the interview?
A: Be prepared to talk about yourself, your strengths, and why you want a job in customer service. They will likely give you a scenario (e.g., “an angry customer calls in”) and ask how you would handle it to assess your problem-solving and communication skills.
Disclaimer: This article is for informational purposes only. The author is not affiliated with Apna or iWay Solutions. All information, including job details, eligibility, and deadlines, has been sourced from the publicly available job posting. Readers are advised to verify all details and apply exclusively through the official website (https://apna.co) linked above before the final deadline. We are not responsible for any inaccuracies in the information or the application outcome.
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