Ever thought about turning your communication skills into a career that actually changes lives? If you’re the kind of person who gets genuine satisfaction from helping others succeed, this Customer Service Associate role at CATKing Educare might be your perfect match. You won’t just be answering queries – you’ll become a crucial part of MBA hopefuls’ journeys, guiding them through one of the most challenging phases of their academic lives. Picture this: you’re the friendly voice that reassures a stressed student, the problem-solver who gets their learning portal working before a critical mock test, and the mentor who helps them stick to their study plan. At CATKing, you’re not just providing service; you’re building futures. And if you thrive in fast-paced, impact-driven environments, this Mumbai-based opportunity lets you grow while making education more accessible and effective.
Job Overview
CATKing Educare, a dynamic player in MBA entrance coaching, is expanding its student-success team in Mumbai. They’re looking for empathetic, solution-oriented Customer Service Associates to join full-time. This isn’t your typical call-center job – it’s a hybrid role blending mentorship, tech support, and student engagement. You’ll work directly with CAT/XAT/GMAT aspirants, helping them navigate online learning hurdles while collaborating with content creators and tech teams. Think of yourself as the “success coach” who ensures students not only stay enrolled but actually thrive. The position is based in Mumbai and offers the chance to work in an energetic startup-like culture where your ideas directly shape the learning experience.
Key Job Details
| Organization | CATKing Educare |
|---|---|
| Job Title | Customer Service Associate |
| Location | Mumbai, Maharashtra, India |
| Total Vacancies | Not specified (Ongoing recruitment) |
| Application Mode | Online |
| Last Date to Apply | September 10, 2025 |
| Official Website | Copy and paste into your browser: https://www.catking.in |
Eligibility Criteria
CATKing wants candidates who live for customer interactions and student success. You’ll need at least 1 year of hands-on experience in customer service, student counseling, or similar support roles. Fluency in English is non-negotiable since you’ll handle pan-India students, but knowing Hindi or Marathi gives you an edge with local learners. Geography matters too – you should already be based in Mumbai or ready to relocate there ASAP. Beyond paperwork, they’re hunting for people with genuine mentoring instincts: Can you spot when a student’s falling behind? Can you explain tech issues without jargon? Most importantly, can you turn frustrated users into platform champions? If your answer’s “absolutely,” you’ve got the core eligibility covered!
Selection Process
No grueling written tests here – CATKing’s selection focuses on real-world skills. First comes an HR screening call to discuss your background and availability. If that goes well, you’ll face a role-specific interview packed with situational questions like: “How would you motivate a student skipping live classes?” or “Walk us through troubleshooting a login failure.” They might throw in a short role-play simulating student interactions to check your communication style. Final candidates often complete a practical task, perhaps drafting a mentorship plan or prioritizing support tickets. The whole process moves quickly – they value responsiveness as much as you will in the job!
Salary and Benefits
This full-time role offers an annual package between ₹2,00,000 to ₹3,60,000 CTC, depending on your experience and interview performance. Beyond the paycheck, you’ll gain serious career perks: work alongside ex-corporate trainers and edtech specialists, influence product development through student feedback, and develop highly transferable skills in edtech support. While the job description doesn’t mention bonuses, CATKing’s startup energy often includes recognition for top performers. Plus, there’s intangible value in helping students crack elite MBA exams – imagine their thank-you notes when they get into IIMs!
Important Dates
Mark these deadlines in your calendar: Applications opened on August 11, 2025, and the window closes sharp on September 10, 2025. Interviews typically happen within 2 weeks after applying. If shortlisted, expect to join quickly – CATKing prefers candidates who can start immediately or within 30 days. Keep an eye on your email post-application; they usually acknowledge submissions within 3 business days.
How to Apply
Ready to jump in? Follow these foolproof steps:
- Polish your CV: Highlight mentoring achievements, tech support wins, or any education-sector experience. Quantify results like “improved student retention by X%” if possible.
- Draft a mini-pitch: Write 3–5 lines explaining why education excites you and how you’ve helped users/customers before. Keep it passionate, not generic!
- Apply online: Go to CATKing’s careers portal (link below). Find the “Customer Service Associate – Mumbai” listing.
- Upload & submit: Attach your CV, paste your pitch in the cover note section, and answer screening questions honestly (relocation plans, notice period, etc.).
- Confirm receipt: No auto-acknowledgement? Check spam after 3 days or contact CATKing via their website.
Pro tip: Apply early! Roles like this often fill before the deadline.
Important Links
To apply, copy and paste this URL into your browser: https://www.catking.in/careers
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Official job details: https://www.catking.in/careers/customer-service-associate-mumbai
FAQs
Q: I have 1.5 years in hotel guest relations – will that count as relevant experience?
A: Absolutely! CATKing values any customer-facing background where you resolved issues, built rapport, and managed cases. Highlight transferable skills like handling complaints or loyalty-building.
Q: Are remote/hybrid options available?
A: The job description specifies Mumbai location, implying on-site work. During interviews, you can ask about flexibility, but prioritize being locally available.
Q: What if I miss the September 10 application deadline?
A: Strict cutoff dates are common in edtech hiring. That said, if vacancies remain, they might consider late applications. Don’t risk it – apply now!
Q: Do I need an MBA or coaching background myself?
A: Not mandatory! Understanding of MBA exams helps, but CATKing will train you. Your core role is support and mentorship, not academic teaching.
Q: How soon might I hear back after applying?
A: Typically within 7–10 days if shortlisted. If it’s radio silence after two weeks, consider exploring other opportunities.
Disclaimer: This article is for informational purposes only. All details (salary, deadlines, process) reflect the employer’s posting as of August 2025. Verify specifics via CATKing’s official channels before applying. We aren’t affiliated with CATKing Educare.
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