Customer Support Executive

Ever dreamed of working with an international company right from the heart of Punjab or Chandigarh? Here’s your chance! A fantastic opportunity has opened up for 198 Customer Support Executives to join a prestigious multinational BPO, offering stability, growth, and a supportive environment. If you’re a graduate with good communication skills and a desire to build a rewarding career in customer service – especially if you’re based in or near Mohali, Chandigarh, or Panchkula – this role could be your perfect starting point. Forget field sales pressure; this is a comfortable desk job with real perks like a five-day workweek, paid training, and a clear path forward. Let’s explore why this role stands out.

Job Overview

Apna, recruiting on behalf of i way solutions, is seeking enthusiastic individuals to fill Customer Support Executive positions for a major international client. This isn’t just any call center job; it’s a full-time, contractual role with a reputable MNC BPO. You’ll be the voice of global brands, helping customers resolve their queries efficiently and professionally. The best part? You’ll receive comprehensive paid training to ensure you’re fully equipped for success from day one, working in a modern office environment.

Key Job Details

Organization	Apna (on behalf of i way solutions for an International MNC BPO)
Job Title	Customer Support Executive
Location	Mohali, Chandigarh, or Panchkula (Office-based)
Total Vacancies	198 Positions
Application Mode	Online
Last Date to Apply	August 26, 2025
Official Website	Copy and paste into your browser: https://www.apna.co/job/20S67-0028176072484J

Eligibility Criteria

This role is designed to be accessible, especially for fresh graduates eager to kickstart their careers. Here’s what you need:

• Education: Must be a Graduate in any discipline. Postgraduates are also welcome.
• Age: While no specific upper limit is mentioned, candidates should be of legal working age (typically 18+).
• Experience: Freshers are actively encouraged to apply! Prior experience in a BPO or customer service is a definite plus but is not mandatory. Your attitude and communication skills matter more.
• Language Skills: Excellent spoken and written English is essential. Being multilingual (depending on the specific campaign needs) can give you an advantage. Clear diction and a pleasant phone manner are key.
• Technical Skills: Basic computer literacy is required. You should be comfortable with typing, email, fundamental MS Office tools (like Word), and navigating web-based systems (like CRM software). Training will cover specific tools.
• Other: Strong interpersonal skills, a patient and empathetic approach to problem-solving, and the ability to work scheduled shifts (including potential rotations based on international time zones) are crucial.

This position is open to candidates of any gender.

Selection Process

Getting selected is straightforward and designed to assess your fit for a customer-facing role:

1. Initial Screening: After applying online, you might receive a call (potentially from the recruiter mentioned, like Ms. Shikha Sharma) for a brief chat. This checks your basic communication, availability, and interest.
2. Application Review: Your CV and online application details will be reviewed against the eligibility criteria.
3. Interview & Assessment: Shortlisted candidates will be invited for an interview. This could be telephonic or in-person at the office location. Be prepared for:
   • A communication assessment (checking fluency, clarity, comprehension).
   • A basic computer skills evaluation.
   • Questions about your approach to customer service scenarios.
4. Final Selection & Offer: Successful candidates will receive a formal job offer outlining the terms, salary, and joining date.

Tip: Dress professionally for in-person interviews, be punctual, and showcase your willingness to learn and help customers.

Salary and Benefits

This role offers a competitive package with valuable benefits, especially for those starting their careers:

• Monthly Salary: ₹20,000 – ₹30,000 (based on experience, campaign, and performance).
• Paid Training: You receive your full salary during the mandatory training period – no unpaid learning!
• Work-Life Balance: Enjoy a structured 5-day workweek with two fixed weekly offs.
• Work Environment: Comfortable, modern office setting (sitting role) – no sales targets or field work.
• Skill Development: Gain invaluable experience in international customer service standards, communication, problem-solving, and using enterprise tools.
• Career Growth: Clear paths for advancement to roles like Team Lead, Quality Analyst, or Process Specialist for dedicated performers.
• Professional Environment: Work within established processes and quality guidelines of a multinational corporation.

Important Dates

Mark your calendars! Time is of the essence for this opportunity:

• Job Posted On: August 12, 2025
• Application Start Date: Immediately (As of posting)
• Last Date to Apply: August 26, 2025 (Don’t wait until the last minute!)
• Interview Dates: Will be scheduled on a rolling basis after application submission. Keep your phone handy.
• Joining & Training: Successful candidates will join soon after selection, with training commencing immediately upon joining.

How to Apply

Applying is simple and completely online. Follow these steps carefully:

1. Prepare Your Documents:
   • Update your CV: Keep it concise (1 page is ideal), highlighting your graduation details, any relevant skills (computer, languages), internships, or prior work experience. Clearly mention you are based in Chandigarh, Mohali, or Panchkula.
   • Scan your educational certificates (Degree/Provisional Certificate, Mark Sheets) and a government-issued ID proof (Aadhaar, PAN, Voter ID). Have these ready for upload or verification later.
2. Visit the Official Application Link: Go directly to the job posting on Apna’s platform. Copy and paste this URL: https://www.apna.co/job/20S67-0028176072484J
3. Complete the Online Application:
   • Click “Apply Now” on the Apna job page.
   • Fill in all required fields accurately (personal details, education, experience).
   • Upload your updated CV.
   • Double-check all information before submitting.
4. Initial Contact (Optional but Recommended): The job mentions a recruiter contact (Ms. Shikha Sharma). While applying online is mandatory, calling the provided number *might* help expedite initial screening or clarify doubts. Be professional and ready to answer basic questions about your profile.
5. Await Communication: If shortlisted, you will be contacted via phone or email regarding the next steps (interview details). Ensure your contact information in the application is correct and check your messages regularly.

Important Reminder: This is a free placement opportunity. Legitimate employers or recruiters working for them DO NOT ask for any money for interviews, training, or job placement. If anyone demands payment, consider it a red flag and disengage immediately.

Important Links

All official information and the application portal are accessed through these links:

To apply, copy and paste this URL into your browser: https://www.apna.co/job/20S67-0028176072484J

While a separate downloadable PDF notification isn’t explicitly mentioned, the Apna job page linked above serves as the official posting containing all details.

FAQs

Here are answers to some common questions:

Q1: Is this job work-from-home (WFH) or hybrid?
A1: As per the details provided, this is primarily an on-site role. You will be expected to work from the company’s office located in Mohali, Chandigarh, or Panchkula. Specific campaigns rarely offer WFH initially; confirm during the interview if any flexibility exists.

Q2: I have no BPO experience. Can I still apply?
A2: Absolutely YES! Freshers are explicitly encouraged to apply. The comprehensive paid training program is designed to equip you with all the necessary skills – product knowledge, call handling techniques, system usage, and quality standards – to succeed in this international BPO role.

Q3: What exactly does “paid training” mean?
A3: This is a major benefit! It means that from your very first day of joining, including the entire duration of your initial training (which could be several weeks), you will receive your full monthly salary as per the offer (₹20,000 – ₹30,000). You won’t face any period of unpaid work while learning.

Q4: What kind of shifts can I expect?
A4: Since this role supports international clients, shifts will likely operate across various time zones (like US, UK, Australia). This often means night shifts or rotational shifts are required. Specific shift details (start/end times) will be confirmed for the campaign you are assigned to during the interview or onboarding process. The 5-day workweek with 2 fixed offs helps manage this.

Q5: What happens after I apply? How long until I hear back?
A5: Applications are screened continuously. If your profile matches the requirements, you should typically hear back within a week or two after applying for the initial screening or interview scheduling. Ensure your contact details on the application are correct and keep your phone ringer on! The last application date is August 26, 2025, but applying early is always better.

Disclaimer: This article is based solely on the job description provided for the Customer Support Executive role advertised by Apna on behalf of i way solutions for an international MNC BPO in Mohali, Chandigarh, and Panchkula. All details regarding eligibility, salary, benefits, dates, and the application process are derived from that source. Readers are strongly advised to verify all information directly through the official application link (https://www.apna.co/job/20S67-0028176072484J) before applying. The author and publisher are not responsible for any discrepancies or changes made to the job posting after the time of writing, nor for the outcome of any applications.